Have questions or ready to schedule?
Email:
support@heartyhomescleaning.com
Call or Text:
OH KY
(513) 638-7268 | (859) 206-1508
To provide accurate, personalized pricing, we ask clients to include photos of each room along with how many hours of cleaning they’d like to book. This helps us understand your home’s needs and tailor the service to your comfort level.
We’re here with open hearts and helping hands.
Frequently Asked Questions
Why do you need photos for a quote?
Every home has its own rhythm and needs. Photos help us understand your space so we can create a quote that’s fair, accurate, and tailored with heart.
How do I know how many hours to request?
If you already have a number in mind, include it in your quote request. If you’re unsure, we’ll guide you based on your photos and the type of cleaning you’re looking for.
What areas do you serve?
We proudly serve Greater Cincinnati and Northern Kentucky.
Do you bring your own supplies?
Yes — we arrive fully equipped with professional cleaning products and tools. If you have specific preferences, just let us know.
Can I book recurring cleanings?
Absolutely. Weekly, bi‑weekly, and monthly maintenance cleanings are available.
Do you offer organization or decluttering?
Yes — we provide gentle, judgment‑free organization support for closets, pantries, bedrooms, and more.
Do you require a deposit to book a cleaning?
Yes. A deposit is required to secure your appointment and reserve your time with us.
Absolutely — your deposit goes directly toward your service balance. It’s not an extra fee.
Is my deposit applied to my total?
How much is the deposit?
For standard cleanings, the deposit is 25% of your total service cost.
For deep cleans, move‑outs, or larger projects, the deposit is 50% of your total service cost.
Is the deposit refundable?
Deposits are non‑refundable, but they are transferable. If you need to reschedule, we’ll move your deposit to your new appointment as long as you reach out 3 days in advance.
What if I need to cancel?
If you cancel your appointment, your deposit is forfeited. If you choose to reschedule, your deposit stays with your booking and moves with you.
We understand plans change, and we truly hope you come back to us when the timing feels right — your home is always welcome here.
Why does Hearty Homes require deposits?
To provide accurate, personalized pricing, we ask clients to include photos of each room along with how many hours of cleaning they’d like to book. This helps us understand your home’s needs and tailor the service to your comfort level.
What add‑on tasks can I request?
Inside fridge, inside oven, baseboards, interior windows, cabinet fronts, light fixtures, wall surface cleaning, and more — all based on your home’s needs.
How should I prepare for my cleaning?
A quick tidy helps us focus on the detailed work, but it’s never required. If you need help with tidying, we can include that in your service.
Do you clean homes with pets?
Yes — we love your furry family members. Just let us know about any sensitivities or special instructions so we can care for your home with heart.
Yes — we’re flexible and happy to work within your budget. Every home is different, and we believe quality care should feel accessible. Share what you’re comfortable spending, and we’ll tailor a service plan that fits your needs without sacrificing the heart and intention behind our work.
Whether that means adjusting hours, focusing on priority areas, or building a phased cleaning plan, we’ll meet you where you are and support your home in a way that feels right for you.
Can you work with my budget?
Still Have Questions?
If there’s anything we didn’t cover, we’re always here to help.
Reach out anytime — we’re happy to guide you, support your home, and answer whatever you need with heart.